2011 was marked by a global wave of civil unrest. The fact that social media   played such an important  role has prompted many  government  agencies and  businesses to step up their monitoring of  Twitter and other social  networks. These actions confirm the widening power of social media as   an accelerator of social and business change.

Commercial property industry leaders increasingly recognized that social media immediately amplifies negative buzz about their brands and reputations, and can have an impact on positive imaging and sales if used effectively.

Many leaders, like CBRE and GE Capital Real Estate, asked us to start monitoring what’s being said about them and help engage online movers and shakers. As risk/reputation management and investor relations grow in importance, we also expect many other REITs, developers and publicly held real estate service providers to leave nothing to chance in 2012.

In Q4, 2011 our proprietary CREObuzz™ algorithm identified four times more discussions about Brookfield Office Properties than SL Green or Vornado. The most buzz corresponded to the removal of “Occupy Wall Street” protesters from Zuccotti Park, a space controlled by Brookfield.

Stay tuned for our upcoming insights, as well as filtered news mobile apps focused on commercial real estate. 2012 will mark the turning point in how CRE industry leaders take much more deliberate steps to better mitigate reputation risks in social media channels and define themselves rather than leaving others, like “Occupy Wall Street” protesters, to do it.

CREOpoint will be leading the way with powerful social media management dashboards to help you manage in this new and challenging environment.

JC GoldensteinCREOpoint CEO and CREObuzz founder

Best with source CREObuzz NY REITs Dec 2011

 

 

 

Recently seen online: “CoStar to Buy LoopNet in $860M Deal. Wow. Headlines Used to Only Be About Both Companies Suing One Another…Hello @Google. Are you building a competing #CRE listing solution?”

 

"JC Goldenstein CREOpoint Founder and CEO"

JC Goldenstein CREOpoint Founder and CEO

As expected after a recession, the big continue to get bigger. Further to recent deals involving ARGUS Software, DTZ, Newmark and ProLogis, CoStar announced on April 27th an agreement to acquire LoopNet for $860m.

Having recently founded a company in the online space, I followed with interest this exit by LoopNet founders. So  first, congratulations to the founders of CoStar and LoopNet who took great personal risks and changed how our  industry does business.

As the acquisition news broke, I did not even have time to think about how organizations like NAR, Bloomberg,  Moody’s, DMGI and the CBREs of this world would react. The phone began to ring. Many brokerage firms  who buy our trusted insights were eager to learn what was being said online, and asked us what the CREObuzz ™ was.

From the instantaneous reaction of blogs and forums to traditional news sources, we instantly know what is being said across the 10,000 CRE-relevant sources CREOpoint monitors. We uniquely filtered through the numerous broker’s listings as well as the numerous references currently in the press from the Cannes Film Festival, where stars, costars and fans created so much irrelevant online noise.

 

As we narrowed about one million articles a month down, we found 1,085 relevant online conversations in 485 sources during the period April 27-May 10, including many from members of the CREOpoint community. For example we found insightful comments from brokers, lawyers, IT and publishing professionals like Bo Barron, Chris Clark, Coy Davidson, Dave Lewand, David Bodamer, David Stejkowski, David Niles, Duke Long, John Reeder, Joe Stampone, Paul Brokmeyer, Richard Harris and Robert Pliska among others.

Commercial Property Executive asked CREOpoint to share some of theCREObuzz ™ highlights regarding the industry’s reaction to the acquisition. People agreed that there was a clear fit between Research and Marketing, and between CoStar physical presence and LoopNet e-commerce site. John Reeder from Sperry Van Ness thought that LoopNet’s less people-intensive business model was more scalable and profitable. Since CoStar was trading at 90X earnings they may have decided to pull the trigger before being overtaken by LoopNet.  Was this a case of buy or be bought? The big questions now are how will the industry react, and will the real estate industry ultimately accept it?

The sentiment was mixed. There was agreement that the combined company would be a “strong” (569 online mentions) “giant” “winner”. Both CEOs Andrew Florance and Richard Doyle had pushed upbeat messages about innovation, cost reduction and cross selling. However after the initial positive reactions and despite CoStar waving not raising their prices the last couple years, most of the buzz ended up being about the “I own the market” culture of CoStar and likely price increases:

  • “LoopNet suddenly just got significantly more expensive, as LoopNet served as the only real competition to CoStar.”
  • “Get the checkbook ready! Can it be blocked?”
  • “All brokers are going to give away their data for free to one company who will sell it back to us at what price?”
  • “It makes us think twice about sharing comps going forward.”
  • “Not good news, CoStar is not as user friendly”
  • “Right now the listing systems are run like a swap meet.”

Of course@CoStarSucks on Twitter also weighed in:

What's being said online about your brand?

Net-net, our industry is subject to the same economic forces besieging all the others; it just has taken longer for consolidation to occur on a broad scale.  We see the CoStar-LoopNet transaction as a harbinger for many more mergers in the technology, finance, brokerage and service sectors of commercial real estate.  And yes, expect to pay more for the services provided by the new CoStar. They will be cross selling and bundling PPR, CoStar and Loopnet services. Ultimately that might provide savings just like when we buy CableTV, internet, and phone services together.

Also expect CoStar to address the above publicly once the deal closes… If you’d like to know more about the power of online media to influence perceptions about your business reputation, visit CREObuzz.com. Find out how your business compares with your peers. In the meantime, to keep current on the buzz about CoStar, simply follow our blog here and CREOpoint.comfor updates. The integration phase, marketing later this year and corresponding competitive responses are likely to prove very interesting…

US companies and UK cities are stealing a march on their rivals in the online conversation according to CREOpoint, the leader in using online networking to foster effective communication in commercial real estate.

Following MIPIM, the recent property event in Cannes, CREOpoint produced for KPMG the first study to be published in Europe about the online buzz in real estate. CREOpoint’s proprietary CREObuzz™ algorithm uniquely mined 10,000 sources corresponding to online article posts, blogs, videos and social media mentions relating to commercial real estate to judge which themes were dominating the online conversation about MIPIM. 1,000 relevant articles from February 12 – March 12, 2011 revealed that:

  • Hope is back in Europe.
  • Jones Lang Lasalle, CB Richard Ellis, Cushman & Wakefield and GE Capital Real Estate ranked as the top companies that got the most Internet buzz.
  • London, Manchester and Birmingham ranked also won the CREObuzz awards.
  • There’s interest in city renewal, with a particular emphasis on London.

This word cloud highlights the “trending” topics in the run up to and the week of MIPIM 2011. Word size corresponds to frequency of occurrences. Expected key words like investment, development, architecture, awards, MIPIM, Reed MIDEM, CREOpoint, cities, Cannes, property, real estate and market were removed to reveal more insights.

Jonathan Thompson, International Chairman, KPMG’s Building, Construction & Real Estate practice, comments: “The real estate world is changing at a fast pace and those executives whose ear is not attuned to the market will find themselves left behind! With ongoing uncertainty around debt markets and future regulatory impacts on capital fund flows the industry still has a few hurdles to face, however, it is clear to those at MIPIM that this industry is actively pulling together to find a route forward. We hope CREOpoint’s innovative way of depicting the latest trends in the market helps.”

Jonathan Thompson, International Chairman, KPMG’s Building, Construction & Real Estate practice adds: “The chatter was far more upbeat in nature as senior decision makers sought to build new alliances and partnerships (nationally and internationally) and to discuss new ways of doing business. It was clear that all were there to work. Capital and banking were some of the most buzzed words, possibly as the European real estate industry is realizing the over reliance on German banks for funding. We are surprised by the relatively low amount of online conversations about debt, liquidity, distressed, uncertainty and regulations.”

JC Goldenstein concluded: “MIPIM is no longer strictly a one-off event. We expect increasing online discussions before, during and after live property exhibitions. 2011 will be the year where organizations in our industry recognize the need to define themselves rather than leaving others to do it. Many have already started to monitor what’s being said about them online. Leaders like Jones Lang Lasalle, CB Richard Ellis, Cushman & Wakefield, GE Capital Real Estate, IPD and Barclays went beyond that and created the most MIPIM buzz. Stay tuned for upcoming CREObuzz™ insights about growing relative Internet brand equity.”

The executive summary including organisation rankings, indicators of European market sentiment and more commentary from the Global Head of KPMG Real Estate Practice are now available at http://j.mp/MIPIMBuzz or on www.CREOpoint.com

Laurent Lehmann, Board Member of CBRE France receives first CREObuzz™ award

from JC Goldenstein, CREOpoint CEO at the exclusive CREOpoint & the Wall Street Journal party

Thanks to Deborah Falcone and Robert Monaghan from our partner the Wall Street Journal for co-hosting CREOpoint pre-MIPIM party in Cannes!  Guests included senior executives from BNP Paribas, CB Richard Ellis, IPD, IREM, Keops-Groupe Nexity, Korn Ferry, Le Moniteur, Marsh, NAI, NAR, Quintain, Real Capital Analytics, Remit Consulting, SIOR, the National Association of Real Estate Investment Managers, the Wall Street Journal and W.P. Carey.

© 2012 CPE Blog Suffusion theme by Sayontan Sinha

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