This is not a new concept, but often overlooked in property development strategies, and in the organizational models that drive those development strategies.  As architects, we are experiencing fundamental shifts in practice – from climate change, major technology shifts, energy usage and costs, and the tools with which we practice. It is imperative that we develop deeper understanding of sustainable design principles, and as many jurisdictions and business leaders are instituting environmental, energy, and health related initiatives, we must raise the bar every day on our work. 

When I took on the study of the USGBC’s LEED accreditation program a few years ago, I didn’t expect this US developed system to be directly relevant to the projects I was working on around the world – in fact, at the time all of my work was out of the country. I was just interested in learning more about our approach to sustainable design strategies.  I was so amazed when the first comment from the chairman of a development company in Dubai after a major development strategy presentation was “it must be LEED certified”. 

The basic system is simple – good fundamental design principals that carefully balance and consider the use of energy and environmental resources, along with the health of the people we design for. For anyone who hasn’t gone onto the USGBC website a basic exploration is well worth the time, and to develop an understanding of the basic systems of values is one of the best ways to begin.

At TEDGlobal in Oxford a few weeks ago, I met with a number of brilliant industry changing business leaders who are developing new models – not just the buildings that represent their values, but a complete shift in re-connecting values to business and economic models.  Great innovations are in development and the opportunities to reflect those innovations into the built environment have never been more exciting. Here is an excerpt from the minister of the environment of Sweden on this concept, sustainable resilience – the concept behind great new innovations underway.

  

 

Resilience, for social-ecological systems, is related to

(a) the magnitude of shock that the system can absorb and remain

within a given state, (b) the degree to which the system is capable

of self-organization, and (c) the degree to which the system can

build capacity for learning and adaptation. Management can

destroy or build resilience, depending on how the social-ecological

system organizes itself in response to management actions.

More resilient social-ecological systems are able to absorb

larger shocks without changing in fundamental ways. When

massive transformation is inevitable, resilient systems contain the

components needed for renewal and reorganization. In other

words, they can cope, adapt, or reorganize without sacrificing the

provision of ecosystem services. Resilience is often associated with

 diversity – of species, of human opportunity, and of economicManagement that builds resilience can sustain 

options – that maintains and encourages both adaptation and

learning.

 

social-ecological systems in the face of surprise, unpredictability,

and complexity. Resilience-building management is flexible and

open to learning. It attends to slowly-changing, fundamental

variables that create memory, legacy, diversity, and the capacity to

innovate in both social and ecological components of the system. It

also conserves and nurtures the diverse elements that are necessary

to reorganize and adapt to novel, unexpected, and transformative

circumstances. Thus, it increases the range of surprises with which

a socio-economic system can cope.

A powerful concept to consider in both the design and business strategies we now have the opportunity to develop.

  

   

Attending the TED conference is always inspiring, entertaining, and energizing , and given the wide range of presenters, it is a great forum to gather ideas from leading edge researchers, writers and experts in the latest developments in science, technology, entertainment and design.  The TED organization is committed to bringing these talks to the world, as they continue to be posted on the TED website.

  

 

This past week at Oxford was a particularly diverse range of speakers as well as attendees.  With 50 talks over 3 ½ days, it seems the best way to try to absorb all the learning is to seek common threads and themes, along with considering highlights. 

 

 

Oxford Museum of Natural History - TEDGlobal Conference

From the first day, with the surprise

talk by Prime Minister Gordon Brown on shared global ethics – and the over-riding theme of environmental and social pressures on the planet, the possibilities for great human achievement presented across all disciplines were powerful.

 

  

 

Globalization of culture and communication, climate change, technology integration, bio-mimicry, medical and science breakthroughs, and the financial market pressures have created an unprecedented time for innovation in all market sectors. Of the 700 attendees, I met industry leaders from India, Japan, Cairo, Brazil, UK, South Africa, Hong Kong, Europe, and the US, among others – all seeking new ways of leading their businesses into the future.

 

 

For me, a few highlights were Bertrand Piccard, unveiling his new solar only powered aircraft slated to fly around the globe next summer (including through the night); Cameron Sinclair from Architecture for Humanity on construction sites around the world; Daniel Pink on the science of motivation (due out with his new book), and of course the session on city-building. We are now working with new sustainable design practices, new tools and technologies that allow us to create better cities – both in the developing world, as well as improving the cities we live in.

 

 

While caution and potential risks were debated, prevailing optimism and hope for humanity and the planet was the ultimate take away from TEDGlobal.  I’m thinking about all of this today as we develop the design of a residential and commercial center for 30,000 people in China. We have unprecedented opportunity and powerful responsibility to enhance the lives of the people and their community. 

   

Kate Diamond, AIA, LEED AP, spoke with me this morning about whole building audits. Developers, building owners and occupants are all in a position to benefit from a holistic building audit. The whole building approach to energy usage and air quality optimizes assets and minimizes costs. In existing buildings, the assessment identifies where most energy is wasted, and allows building owners and tenants to develop alternatives and phased plans for optimization.  

Kyoto - bamboo forest

Humans thrive on exposure to daylight, views, and clean air. Strategies can be as simple as the use of low VOC paints on all renovations, to placing high walls perpendicular to windows, and lower walls parallel – adding daylight deeper into the building floorplate. I spent the morning in this west facing conference room, and noticed as the meeting adjourned that the light sensors had kept the lights off the entire time (daylight was more than adequate, and very pleasant), and I was inhaling the scent of rain on bamboo leaves in the alley below through the open windows.   

  

Kyoto - palace garden pavillion

Balancing strategies can be unexpected – like the 2 foot ceiling to floor height achieved here by use of the interstitial floor space as a plenum, eliminating ductwork and the building height associated with it (typically 4 feet) – a significant reduction in building height, along with increased daylight due to open clear ceilings. Other strategies may be expected – updating lighting (reducing energy consumption) while capturing utility incentives and tax credits, or balancing the cost of an exterior skin modifications against savings in air conditioning and lighting loads. 

NBBJ - Seattle, photography Benjamin Benschneider

Understanding the competition and their green lease offerings is also a tool in the development of optimization strategies. Understanding tenant behavior impacts and the demands for quality of light and air is critical, and will add pressure to this competitive marketplace.

Change Design – our pursuit of the moment.  In developing and designing buildings —  the act of creating buildings, by its nature, is a great expense of energy and materials dedicated to a moment in time, for the human activity of it’s time.

Change is a constant state — how can we create buildings that are relevant today, and lead us into our changed future?  Between the economy, climate change, and the technology revolution, we must design for change.  Here are some of the change design tools that we are using, every day.

Understand the past, listen to the present, design for the future. True listening involves challenging and dropping assumptions that are no longer relevant – and gaining new insights

photography - Sean Airhart

Find the essential human experience necessary for an organization to optimise and be better. Look deeper, put yourself inside and walk through the experience, every step of the way.

Build renaissance teams – integrating diverse intelligence creates high performance outcomes. Pull in team members from differing backgrounds and with varied knowledge and training - don’t allow social cohesion to stifle creative thinking.

Design to reuse, adapt, and re-invent. Look beyond the horizon line, understand directional shifts – step outside, broaden your vision. Consider all scales – the site, the neighborhood, the city, state, country – and look to the world beyond,

Design to cross boundaries – drive for integration, inside out, outside in. individual, community, world.

We can all be artists of change, shaping our future through change design.

 A powerful trend in our practice is the growth of work in markets outside the US. Why do business leaders across the globe increasingly seek American designers for their projects?  Considering the challenges of distance and cultural hurdles, this decision is not made lightly – and is usually made at the highest executive level. In my experience, our greatest value is our way of thinking.  We are the universal donor – type O - our relatively young and diverse culture creates a way of thinking that is our ultimate value outside the US. We are creative thinkers, open minded and empathetic to other cultures and frameworks, yet we are outside of them.  

  

Market Types 

In the more evolved and sophisticated markets such as Europe and Japan, we approach challenges unrestricted by their complex framework, as agents of change.  Companies in these saturated and competitive markets are looking for ways to distinguish themselves from their competition, and often they feel that local designers are too entrenched to create unique solutions – imperative in these highly competitive markets.  

In developing markets such as Middle East, China, and India, American designers offer comprehensive depth and breadth of expertise.  Key factors in developing markets include large scale planning projects and competitive and aggressive business practices – cost and speed are critical.  These markets develop in a fraction of the time of the evolved markets that developed ahead of them by using our expertise to catapult their aggressive development into the future on increasingly compressed time scales.  Americans are always rising to new challenges – bigger, faster, better.

Global Mixing 

Why would an Indonesian company hire an American designer to create a Japanese flagship store in their market?  Why would a Dubian retailer hire an American designer to design a British store in theirs?  Why would an Italian brand in Japan hire an American designer for their flagship store in Ginza, one of the most highly sophisticated and retail obsessed markets in the world?  Why hire an American designer to work inside a historic British landmark?  Why hire and American designer to re-create a community landmark flagship store for a historic Japanese brand? I’ve worked on all of these projects – our ability to fuse the cross-cultural aspirations has been highly valued in all cases.  

 

  

 Perceptions 

Americans are authoritative in leading the information, technology and communication age.  The language of the internet is American English.  Americans are global culture leaders – the culture of celebrities, Hollywood, MTV, music, art, and global brands – everywhere you go in the world, our cultural imprints are there.  These cultural trends are most quickly adopted by retail companies.  Retail companies with leadership aspirations either within their own markets or with global goals will look to Americans as definitive authority on global culture – the strongest link to the world, as many retailers are windows to the world to their customers and their communities.

Telenor Headquarters, Oslo, Norway - NBBJ - photography - Tim Griffith

American architects and designers are respected as astute in business and strategic thinking, experienced in creating innovative work – thinking outside the box.  European companies may consider Americans superior in strategic business models, and Asian companies may look more to American designers for both business acumen and design authority.  Both continents respect our knowledge experience and expertise base, in addition our work ethic and commitment.  Americans are willing to go out there and engage, to pour our energy in to realizing the vision of our clients, their markets and the people that make up their communities.  

Approach 

Our ability to bridge and fuse other cultures while not being contained within any one market is our value. Developing deep understanding of multiple cultures and understanding what is relevant to a specific culture, community, and place is key. We can bring our expertise to the table, while quickly adapting and tuning our approach as we immerse and develop local knowledge and understanding of the people.  

 

The Sail at Marina Bay - Singapore - NBBJ

Listening is the first key. We develop insight into those who ultimately will be the gage of success in our designs – the communities and the individuals who will live there. Primary focus on the goals of our clients are critical, and understanding their company or brand cultures, their point of view — with the personality and character reflected in the environment we create.  We carefully look at the competition in that market and focus on creating unique positioning that will be compelling to the people who experience the space we create.  We engage them, enrich lives, and create powerful memories that will draw them back.

  

 What We Create 

 The fusion of all of these cultural insights and bridges into a meaningful experience for the individuals who experiences the space is our unique ability.  It’s how we connect all these differences into a reflection of the complex layers of human perception, connecting people to their own senses, their communities, the world, and the continuum of their collective past, present and future.

Brasil is the first country of reference in the BRIC group of fast growing developing economies - together with Russia, China, and India, hold over twenty-five percent of the world’s land and forty percent of the world’s population. Recently, I was in a meeting with a global luxury retailer who referred to Brasil as unaffected by the global recession. Surely, no country is completely unaffected – though in relative terms, Brasil is experiencing a powerful convergence of forces - political stability, optimism, natural resources and enlightened corporate leadership that is unprecedented.

  

Sao Paulo - the largest and wealthiest city in Brasil, from the rooftop of Hotel Unique

Yesterday, a panel of Brasilian retail developers at the ICSC conference in Las Vegas presented their case for the great opportunities that abound in this country that is emerging from a long period of economic and political turmoil. Though there are effects of the global economy in play, there has been so much catching up to do that it is hard to feel the recession in play.  

Carbon-neutral corporate headquarters of a 4 billion dollar beauty products company

From The Economist “In some ways Brazil is the steadiest of the BRICs. Unlike China and Russia it is a full-blooded democracy; unlike India it has no serious disputes with its neighbors. It is the only BRIC without a nuclear bomb.” The Heritage Foundations’s Economic Freedom Index, which measures factors such as protection of property rights and free trade, ranks Brazil (“moderately free”) above the other BRICs (“mostly unfree”).

 

  

Team exercise break at the manufacturing facility

I had the opportunity of working with some of these retail companies over the past year, and I met business leaders who spoke of their increased alignment with the liberal democratic leadership of the country. I developed the deepest respect for the level of commitment to enlightened and sustainable business practices that far exceed any I have experienced. 

 

Oscar Niemeyer's cultural center - modern master architect

The cultural richness is vibrant, creative, modern, yet deeply connected to nature – which I discovered in a great variety of built environments – from stores, workplaces, cultural centers, and hotels. Watch Brasil go forward, into the future. I think it will be fascinating, and illuminating for us all.

  

 

 

 

  

Attending events over the last decade organized by the IGDS – Intercontinental Group of Department Stores, the Zurich based organization of more than 30 flagship stores worldwide, has always been an illuminating global snapshot of the pulse of leading retailers across the globe. I’ve met with them in Dusseldorf, Hong Kong, London, and Manila. The summit last week in Moscow at the historic GUM department store (shopping center) adjacent to Red Square included presentations by 14 leading CEOs. 

  

 

 

  

 

Through the lens of the financial crisis and falling revenues, forward thinking leaders at the summit were focused on two important issues – engaging their customers emotionally, and the forces of online shopping. Understanding the impact of the digital universe on shopping behavior is considered critical for success and survival.

 

 

One of the most compelling talks was Andy Rubin, the CEO of Pentland Brands – UK, “Chief Emotional Officer”, who focused on the importance of truly engaging the consumer as the key to success. His take on major trends:

 

Economy – the downturn is not over, and may go on for years – plan for worse.

 

 

Polarization – growth in value and steady in luxury – most challenges are in the middle of the market.

 

 

GUM Department Store, Moscow

Internet Wave 3 – the new internet is mobile, unlimited, free, and accessible from anywhere. New websites take advantage of this new kind of mobility and access, such as asos.com, for younger consumer, or net-a-porter.com that offers premium service, free delivery anywhere, free returns, etc.  (I would add sites like closetcouture.com and gilt.com as new models in fashion)

 

 

Sustainability – environmental responsibility and ethical sourcing are forces of change that will fundamentally change retailers on a global scale.

 

 

Mr. Rubin believes that brands love flagships. Why?

 

 

Flagships tell stories 

If consumers identify with the story they identify with the product. Mr Rubin’s brand stories – Speedo on Michael Phelps winning 8 gold medals, Rene Lacoste creating the crocodile legend, Berghaus with Leo Houlding’s base jumping para-alpinist adventures.  His flagship stores allow him to fully tell the story through images, video, events, and activities.  

 

 

Flagships are brand laboratories 

Flagships are labs for new product development and testing, for bold cross-merchandising.  A flagship allows for consumer insight – regular thorough feedback from consumers is essential.  A flagship is a place to build customer service – qualified product experts and service are critical. It is particularly important in specialized gear stores – choosing a wrong sized suit in a Berghaus store can cost you a life. New brand propositions, brand educations, ethical messages, community connections, media venues, event stages, parties, celebrities – flagships are entertainment venues.

 Other talks included Mr. Alberto Alessi, on Italian design factories and the market niche that they occupy – not quite mass production, very high quality design and manufacturing, producing ‘art multiples’, and the importance of poetic and spiritual value of things in addition to functional value (relative to the history of craft).

 

 

Mr. Allan Namchaisiri, President of ZEN lifestyle store in Thailand. ZEN is an 8 story hybrid containing a wide range – from very well organized and top of the line shopping experience, to cafes, restaurants, to spas, medical offices, childcare, clubs, movies. On Friday, while presenting at the conference, he was missing a DJ night that sold 4000 tickets to the club at the top of ZEN store… he believes that a successful store is a place where people come for everything – entertainment, socializing, medical treatment, good music, food, and, of course, shopping!

 

In general many presenters talked about the importance of entertainment and events (cultural, parties, special causes) taking place in the flagship stores as a way of emotionally engaging the consumers and building customer support. Flagship stores more and more become a stage for brand, showing a brand’s history and personality for customers to experience.

 

 

Mr. Michael Gould, CEO of Bloomingdales talked about identity as primary importance for their multiplying stores. The use of characteristic black trim and black & white floor patterns are critical to the identity of the stores in their various locations and sizes. It allows a distinctive connection between a much smaller downtown Soho store and a much larger 59th street location. Bloomingdales also is making a shift toward more upscale merchandise.

 

Mr. Teymuraz Guguberidze, CEO of GUM thinks differently – he believes that mixing the upscale brands such as Chanel or Hermes with more budget brands such as Zara or Sasch is a key to the most important and biggest luxury – freedomfreedom of choice (today you may want to go to Chanel and tomorrow to Zara).

 

  

Given the shopping activity at GUM in the morning of a work day – he seems to have it right…

  

Summit report contributions by Anya Bokov, Director – Moscow Office, NBBJ 

 

The growth and development of India’s emerging economy in recent years has been of great interest to me. India’s dynamic energy and vibrant culture, combined with the new economy, present a singular opportunity for retail development. Fashion week, Bollywood, and international designers are all converging in a market that, according to a joint study by ASSOCHAM and KPMG, expects US $25-30 Billion investment in modern retail formats over the next 4-5 years.

 I am hearing s parks of optimism spreading across many markets over the past few weeks – from our clients and friends in New York, Paris, Moscow, Shanghai, Dubai, and more.  Many interesting personal connections to India have presented themselves recently, and I am increasingly intrigued by these opportunities. Having spent time in India, I find many compelling aspects to the culture, the people, and the opportunities ahead. 

First, a recent visit from Bangalore – both the Chairman of an enlightened development group as well as the CEO of an architecture firm that we are working with in India. The gift of a deeply thoughtful presentation on architecture, art, beauty, culture, memory and the merging of theory and practice. 

Then, a series of reports on business development and retail sector opportunities landed on my desktop. This was followed bya visit from a newly minted design intern from India, then London, now living in our neighborhood with a passion for retail design and seeking the beginnings of her career.  Then, a conversation with a friend on all the emerging opportunities – an international architect, originally from India whose career has been spent in the US focused on retail design.

 

 With favorable demographics (two-thirds of India’s 1.1 billion population is under 35), nearing 50 cities with more than one  million residents, strong economic growth figures projected over the next 5 years, a growing middle class and ascendant wealthy households – the emergence of organized retail remains in its infancy.

      

Last year I attended a global gathering of retail industry leaders in London: imagine the UN of retail leaders.By far the most exciting, and dynamic talk we experienced was delivered by the Chairman of the major retailer in India. I’m looking forward to what happens next, and planning to be a part of it.

 

 

 

 

 

 

http://www.ibef.org/industry/retail.aspx

 

 

   

Over the past year, my passport has thickened significantly – from Brasil, Russia, Morocco, Istanbul, China, Korea, Taipei, India, Bhutan, and to our offices in London, Dubai, Moscow, Shanghai, Beijing – along with our 5 US based offices – we’ve been designing retail places all over the world.  During my travels I am always drawn to the older marketplaces of these cities – many that have existed for centuries.


 
What makes these captivating places so dynamic, so full of energy, discovery and inspiration? What can we learn from these places as we develop new centers of commerce and retail, as we work toward urban revitalization, and as we consider social and economic sustainability?   

 This has become a quest as our work has increasingly provided the opportunity to immerse in many cultures and communities.  The diversity of these places and the richness of the experience is magnetizing in contrast with developments from the past few decades, which feel psychically draining, monotonous and sterile in comparison.   

Grand Bazaar - Istanbul

These places serve as the public living rooms of the community – the best way to experience and connect to the people, the place and their culture. Here are some of the concepts that we are now beginning to incorporate into the design of new developments across the globe.    

Individual human connections   

The people who are selling their goods have a personal connection to the product – creatively displaying the products of their hard work. Many have cultivated or crafted the product, and know every detail of its making and origin – and for the most part, these products are locally made and grown.  

 In many places, the craft and making represent cultural lines reaching back centuries, and the products are created with individual care, meaning, and purpose. It is personal and deeply meaningful to the people – it is a way of life, and there is a great sense of pride in the quality and individuality of the work.  The selling of these goods is the sustenance of life – the crossroads of commerce and passion, economics and culture, sustainability and care.  

Nut Seller - Marrakech Souk

We can create a human centered experience through the way we approach our work – with care and focus on the nature of the human experience, and on the collection of uniquely mixed and curated merchandise – by engaging local small business owners, producers, makers, along with searching out unique product offerings and diverse mixes – not just the same brands in every other development nearby, but a carefully collected mix that will fully engage the surrounding community.  

   

 Local sourcing  

 Local sourcing is one of the fundamental principles of sustainable design, and many consciously aware consumers actively seek locally produced food and goods.  This is a key driver in purchase decisions – initially for food, though influencing a broader view of purchasing habits.  Many of us have taken a pause to re-assess the consumer values of our lifestyle, and are becoming increasingly conscious of our leadership and responsibilities in the global development of consumer culture, and of how the environmental impact of our lifestyle ripples across the planet.  

 

Berber Market - Altlas Mountains, Morocco

We are now locating better sources of locally produced materials for the construction of our projects, saving energy on shipping costs, time, and gaining LEED certification credits in the process.  

 The richness of the sensory experience   

Scents – food, leather, flowers, tobacco, spices.  Colors – brilliant arrays of fruits and vegetables, vibrant patterns and materials in a vast saturated spectrum. Sounds – the calls of the shopkeepers, intimate chatting, musicians, and impromptu gatherings. Textures – woven textiles, hammered and etched metals, smooth pottery, ancient cobblestones.   

    The universal language of the shopping experience  

From the Berber markets in the foothills of the Atlas Mountains, and the souks of Marrakech, to the Grand Bazaar in Istanbul and Chandni Chowk in Delhi, from the Pike Place Market in Seattle to the food markets of central Java – there is a universal language.  From the line of time back to nomadic trade routes and crossroads, to the modern day markets of urban cities – it is the fabric of human life, the celebration of human connections, and the epicenter of human creative spirit – the marketplace.  

In working on the design of retail spaces, we are working to infuse this – the sensorial richness, layered experience, and inspiring memory of the marketplace.

Our work designing major commercial centers and boutiques across the globe offers a view to the future of retail environments – a vision to the store of the future.    

 From Globalization to Localization 

Consumer reduction in discretionary spending, a desire to travel shorter distances to shop and focus on quality and sustainability are driving interest in localization.  The store of the future will reflect its community, culture and landscape, while opening a window to the world. The store will be an engaging and dynamic heart of the community, a world portal radiating outward the dynamic energy of its world within.  The store will reflect the spirit of the community through orchestrated transparency and containment, projecting the life of the store inside-out, both to passers- by, and to those that are on their way to an iconic community destination.  

 
 

Dailan Pier Re-development, Dalian, China

 On this pier redevelopment in the major port city of Dalian, China, historic register buildings are re-used for artist residence, workshops and gallery spaces.  The new buildings include soho (small office home office) work-live spaces, retail, residential, hotel, and community gathering places.  The site sits at the intersection of land to sea trade routes. It blends a working waterfront to leisure and cultural centers, an urban environment with nature, and Dalian’s past with it’s future. 

 A sense of place and time are expressed through texture, color and materiality.  While striking on a grand scale, smaller, intimate settings are carved out to capture pleasing scents and warm voices. 

Scale shifting: 

 

Café at Wellcome Trust Sanger Institute, Cambridge, UK photography Matt Milios/NBBJ

As retailers manage the dual challenges of rising costs and limited capital, many are investigating more profitable store formats.  Some retailers are shrinking square footage and experimenting with small-format stores as a way to encourage quicker and more frequent neighborhood shopping trips.  These smaller stores offer retailers tighter inventory control and consumers a more personalized shopping experience.

  

These smaller stores focus on selling to highly targeted audiences, a phenomenon known as “long tail” or “niche” retailing.  In these environments, craftsmen, designer, maker, collectors and sellers join together in collaboration.  Boutique and curated collections will be enveloped with their own highly customized spaces. Each collection, complete with unique enclosures, will be connected by both clearly articulated pathways and visual connections to new destinations. 

 

Opportunities for promenading and viewing, gathering and intimate connections are provided in an orchestrated procession as shoppers are pulled along a journey, from one inspiration to the next discovery.  The store will be unfused with natural and dramatic illumination, identity expressions, art installations, unique collections, gatherings and events.  The experience will be ever-changing, tied to events of the day, season and cultural celebrations.  The richness and depth of emotional and sensory experiences will create compelling memories to all those who enter.   

 

Daelim Ttukseom, mixed use development, Seoul, Korea

 

   

  

  


 

 

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